What is the shipping cost for orders placed on the online store

Shipping is free for national orders (Romania) over 300 lei on flextail-outdoor.ro. Below this value, the shipping cost is 17 lei. For international orders the shipping is free for orders over 100 eur/dollars, otherwise the shipping cost is starting at 11 euros.

How long does delivery take?

Depending on the delivery address, your package will arrive within 1-3 business days (in Romania) or within 3-7 business days for international orders.* *Sometimes, we may not be able to meet these deadlines, no matter how hard we try. For example, in extreme weather conditions, force majeure situations, or during peak seasons like holidays. Rest assured that even in such cases, we do everything possible to honor our promises, but please consider the possibility of a delivery delay.




When will my order be delivered?

Your order will be processed within 1-2 business days, and transit time is guaranteed only for business days, excluding Saturdays, Sundays, and legal holidays.

What does tracking my package in my order mean?

You can track the progress of your order on the official website of the courier, using the tracking number sent to you via email.

When will I receive a response to the email I sent?

Our team will receive your email and respond within 24 hours of receiving it.




How can I return the ordered products?

Please notify us by email at helloflextail@gmail.com about your desire to return the products within 14 calendar days from receiving the package, regardless of the reason for your decision. After these 14 days, returning the ordered products is no longer possible. All products must be returned in their original, unused condition and must include all original packaging. Returns will be refused if the products are used or damaged due to improper packaging. Please ensure that your return is carefully packaged.

Choose any courier company and send the return as a regular package, without shipping, cash on delivery, or exchange fees. In this case, the shipping cost will be borne by you.

Address: Str. Molidului Nr. 17 Bl. B18, Sc. A, Ap.11, 500288, Brasov

Also, if you have opted for cash payment for your order, include your IBAN account in the email where you inform us about your return.

How soon will I receive a refund?

We will refund the initially paid amount into the account associated with the card used by you for the purchase, within 5-10 business days, depending on the issuing bank of the card. Refunds cannot be made to other bank accounts. If you have chosen cash payment for your order, please provide your IBAN account in the email where you inform us about your return. Shipping costs for returned merchandise will be borne by the customer. The refund amount is based on the price of the returned goods. The shipping fee is not refundable.

Email: helloflextail@gmail.com