Privacy policy

We understand how important privacy and the security of personal information are to you. Therefore, at, we provide transparent and comprehensive information about the types of information we collect, how we use them, and how we store them. Whenever we use personal data, we do so exclusively for the stated purposes and make every effort to protect this data in the strictest manner possible.

Who we are: When we say "We," we refer to the company 3D Print Market SRL, registered with the Trade Registry under no.: J08/890/2023, unique registration code: 47859198, located at Strada Bârsei nr. 14, Brașov, 505100, Romania. We own and manage the website

How to contact us: Email:

Personal information we collect:

We collect various types of personal information, including:

  • Contact information such as email address, phone number, postal address, delivery address, and billing address.
  • Identification information such as first name, last name, username, and date of birth.
  • Financial information provided by the Buyer for payment processing through third-party electronic payment processors.
  • Transactional information related to the products purchased and payment method.
  • Technical information, including IP address, log data, browser type and version, cookies, location and time zone settings, browser plug-in types, operating system, and platform, as well as other installations on the device used to access
  • Usage information about how you interact with the website, such as URLs, viewed pages, searches performed, page response times, loading errors, visit duration, interaction with pages, clicks, mouse movements, scroll down, and page exit methods.
  • Marketing information, including your preferences regarding marketing notifications received from

Voluntarily provided information:

Depending on the situation, you may voluntarily provide additional personal information, such as:

All personal data collected are processed in accordance with this Privacy Policy. Certain information is strictly necessary to access the platform or place an order. You will be notified before any data collection takes place.

Responsibility for accuracy and truthfulness of provided data lies solely with the user. In case of providing false data or assuming someone else's identity, we are obligated by law to collect and provide such data to the competent authorities.

Information collected from the accessing device:

When you access or interact with us through other electronic means, we or our partners may use various technologies to automatically collect information about how our platform is accessed. Some of this information is collected using cookies or similar tracking technologies. More details about the types of cookies we use, how we use them, and how you can control them can be found in the Cookie Policy section.

Where we store collected personal data:

Currently, all personal data collected on are stored within the EU, on the territory of Romania. There may be cases where some of the collected information is transferred to and stored by a third party outside Romania. In such cases, the information will be limited to the necessary extent for fulfilling tasks, and the information will be anonymized. An example of this is aggregated anonymized browsing data used with Google Analytics. Data transfer is done only to territories that provide adequate personal data protection.

Information security:

The collection and processing of personal information prioritize data security, including protection against unauthorized access and processing, accidental loss, destruction, or damage. We make every effort to create a safe, confidential experience on and protect your personal data effectively. The transmission of this data through uses state-of-the-art encryption algorithms, and the information is exclusively stored on secure servers.

Purposes and legal basis for data collection and processing:

Personal data is collected and processed solely in accordance with applicable legal regulations. The legitimate purposes are as follows:

  • Contract conclusion between you and
  • Contract execution between you and
  • Compliance with legal obligations, such as applicable laws on electronic transactions or accounting.
  • Protection of our legitimate interests, including commercial interests in the proper conduct of our business and without affecting the rights, freedoms, or interests of customers.


We want to keep you informed about new products and services that we believe might interest you. If you have purchased a product from us or have requested or confirmed your desire to receive marketing communications from us, your personal data may be used to send you marketing communications regarding our products and services that we consider relevant to your profile. You can unsubscribe from these marketing communications at any time by using the unsubscribe link in any email communication with us or by notifying us at

Disclosure of personal information:

For legitimate purposes and when necessary, we may disclose personal data, in whole or in part, to the following recipients and/or categories of recipients:

  • Banking and payment services providers, accounting, auditing, and legal service providers.
  • IT service providers.
  • Logistics and courier service providers.
  • (Tele)marketing and market research service providers.
  • Third-party companies with whom we decide to enter into business partnerships.

Before disclosing any personal information to any third party, we ensure that the respective company complies with GDPR provisions and make every effort to ensure that personal data is treated with confidentiality and security. We only provide the strict necessary information to fulfill contractual obligations with us. Upon termination of the contractual relationship, they are obligated to delete all personal data acquired for the purpose of fulfilling contractual obligations with us.

In the event of a merger, sale of part or all of the company, or restructuring, personal data will continue to be collected, used, and protected in accordance with the provisions of the Privacy Policy.

If required by law or to protect legitimate interests, certain personal data may be disclosed to competent public authorities.

Your rights and how to exercise them:

Regarding the processing of personal data, you have the following rights that you can request in writing:

  • Access: You have the right to obtain a copy of your personal data.
  • Rectification: You have the right to request the rectification/completion of your personal data.
  • Restriction of data processing: Under certain circumstances defined by law, you may request the restriction of the processing of your personal data if you believe that such processing affects your rights and freedoms. In this case, we may be required to demonstrate a legitimate basis for processing your personal data that does not affect your rights and freedoms.
  • Erasure of information: Under certain circumstances defined by law, you may request the deletion of your personal data.
  • Unsubscribing from marketing communications: You can request to stop receiving information about our products and services at any time.
  • Automated decision-making: In certain cases provided by law, you may request that your personal data not be the subject of a decision based solely on automated processing, including profiling.

You can exercise any of the rights mentioned above by contacting us at

Occasionally, you may find links on the website leading to other web pages belonging to our partners, advertising agencies, or affiliate links. Please note that each web page has its own privacy policy, and we are not responsible for them. Before providing any personal information, please read their privacy policies.

Where to address concerns about data confidentiality breaches:

If you believe that the processing of personal data has not been carried out in accordance with our provisions, please contact us promptly at We assure you that we will make every effort to prevent any inconvenience.

Transmission of personal data:

Personal data may be disclosed in accordance with applicable legal provisions, depending on the situation and ensuring full data confidentiality and security, to the following recipients and/or categories of recipients:

  • Members within the 3D Print Market SRL companies, including, for internal administrative purposes, or for auditing and monitoring our internal processes. Access to your personal data is limited to those employees who need to know the personal data and who are subject to strict confidentiality agreements.
  • Software and data storage providers, or archiving service providers, as applicable.
  • Business partners, suppliers, and subcontractors to fulfill all contracts we enter into with you to provide the products and services you request.
  • Institutions or public authorities requesting personal data to fulfill their legal obligations.
  • Courier companies for delivering orders.
  • Service providers providing administrative, professional, and technical support, IT support, security, and commercial resources.
  • Other third parties who may have access to personal data in fulfilling their tasks in interactions with the Company, such as: (i) competent regulatory and control authorities overseeing the Company's activities; (ii) financial auditors and tax consultants; (iii) courts, bailiffs, notaries; (iv) lawyers, mediators, experts representing or assisting us in defending or exercising our legitimate rights and interests.

We ensure that access to your data by private legal entities is carried out in accordance with legal provisions on data protection and confidentiality, based on contracts concluded with them, according to Article 28 of the GDPR in the case of authorized persons, ensuring the same level of protection, or according to Article 26 of the GDPR, in the case of them acting jointly with the Company as joint controllers, as applicable.

Data retention period:

Depending on the purposes of processing, your data is stored for different periods:

  1. Data included in supporting documents for product deliveries, such as orders and related product purchase events or return requests, will be kept in accordance with legal specifications for a period of 10 years from the closing date of the financial year in which they were issued, to be presented to authorities if requested.
  2. Other data, such as data processed to respond to a request or data processed within promotional campaigns with prizes or other benefits awarded to winners or participants, will be kept for a period of 3 years, to comply with the general deadline for filing complaints.
  3. In the absence of any contrary legal provisions, your personal data will not be kept for more than 5 years from your last visit to or your last interaction with us.
  4. Data provided in online surveys conducted on are automatically deleted after processing and no later than 15 days after their collection.

Updating our Privacy Policy:

To provide you with the best online shopping experience under the safest conditions, we constantly review our Privacy Policy at In case of any revisions, you will be notified via email and/or by notice on our website. Any change will become effective 7 days after the written notification sent by email and/or notice on our website. Your continued use of our services constitutes acceptance of the changes.

This Privacy Policy was last revised on DATE: 31.07.2023.