Terms and conditions

Please read our Terms and Conditions before accessing the website www.flextail-outdoor.ro. By using our web pages, you agree to the Terms & Conditions as defined below.

This site is owned and operated by SC 3D PRINT MARKET SRL Registered with the Trade Registry under no.: J8/890/2023 Unique registration code: 47859198 Address: Strada Bârsei nr. 14, Brașov, 505100, Romania

  1. General Provisions
This document, hereinafter referred to as "Terms and Conditions," constitutes a distance contract that establishes the terms and conditions of use, as well as the procedure for the products and services sold through the flextail-outdoor.ro pages. By accepting the Terms and Conditions, you also agree to the Return Policy, Privacy Policy, and all other documents mentioned in this document.

SC 3D PRINT MARKET SRL reserves the right to modify the Terms and Conditions at any time. Any modifications made will apply only to product and service orders placed after the respective public changes on flextail-outdoor.ro. Therefore, we recommend that you read the Terms and Conditions before placing an order or using a service through flextail-outdoor.ro, as the latest visit may have resulted in changes.

SC 3D PRINT MARKET SRL consistently makes efforts to maintain the accuracy of the information displayed on our online store. However, please note that the product images are for informational purposes only, and the delivered products may differ from the presentation images due to changes in characteristics or design, without prior notice from the manufacturers. Moreover, some features or prices of the products presented on www.flextail-outdoor.ro may be changed without notice or may contain operational errors. The promotions and offers on our online store are valid within the available stock limit.

For any questions regarding the Terms and Conditions of use for flextail-outdoor.ro, please contact us at helloflextail@gmail.com.

2. Definitions and Terms

In this document, the following terms shall have the following meanings, unless context indicates otherwise:

  • BUYER - any natural person over the age of 18 or legal entity who creates a valid Account, as defined below, and places an Order on flextail-outdoor.ro.
  • CLIENT - any person over the age of 18 or legal entity who has access to Content, as defined below, through any means of communication made available by FLEXTAIL OUTDOOR and who, based on a user agreement, creates a valid Account, as defined below.
  • WEB PAGE / ONLINE PLATFORM - the online store hosted at the web address www.flextail-outdoor.ro and its subdomains.
  • ACCOUNT - the combination of the email address, username, and password that allows a Buyer to place an Order and contains information about the Buyer/Client as well as the Buyer's history on the platform www.flextail-outdoor.ro. The accuracy and authenticity of the information entered when creating the Account are the sole responsibility of the Buyer.
  • ORDER - an electronic document generated by a Client on www.flextail-outdoor.ro through which the Client/Buyer informs the Seller of their intention to purchase products from www.flextail-outdoor.ro. The Order invariably includes a clear indication of the product/products, quantity, price, and delivery conditions.
  • PRODUCTS AND SERVICES - products or services on www.flextail-outdoor.ro, including documents, products, and services specified in the Order, to be supplied to the Buyer/Client by the Seller following the conclusion of the Contract.
  • CONTENT - includes:
    • all information on www.flextail-outdoor.ro that can be visited, viewed, or otherwise accessed using electronic equipment;
    • the content of any message sent by the Seller to Buyers and/or Clients through electronic means and/or any other means of communication available;
    • information related to products, services, and/or their rates, practiced by the Seller on www.flextail-outdoor.ro or by a contractual partner of the Seller, within a certain period;
    • data related to the Seller.
  • SHOPPING CART - a section in the Client's Account that allows the Client to add Products or Services they wish to purchase at the time of adding or later. If the added Products and Services are not purchased at the time of adding, the Buyer/Client does not have the option to reserve them.
  • RECENTLY PURCHASED PRODUCTS - the section in the Client's Account where the Client can view the Products purchased by them previously.
  • COMMENT - a mention left by a Buyer/Client regarding a specific Product, Review, or other Comment.
  • REVIEW - a written evaluation by the Buyer of a Product or Service on www.3dmarket.ro, based on their personal experience and in good faith evaluation of the extent to which the Product/Service corresponds to the description and specifications mentioned by the Manufacturer.
  • DOCUMENT - this Terms and Conditions
  • NEWSLETTER - the means of periodic, exclusively electronic information about the Products, Services, and/or promotions conducted on www.flextail-outdoor.ro in a certain period.
  • COMMERCIAL / MARKETING COMMUNICATIONS - any type of message or notification sent by email/SMS/phone/mail that may contain general or thematic information, offers, or promotions regarding the Products and/or Services.
  1. Contractual Documents

3.1 By placing an Order or creating an Account on www.flex-outdoor.ro, the Buyer/Client agrees with the communication method through which the Seller conducts its commercial operations.

3.2 The notification received by the Buyer after completing the Order is informative and does not represent the acceptance of the Order.

3.3 The Contract is concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via the indicated email address and/or SMS, the notification of Order dispatch.


  1. Online Sales Policy

4.1 In order to place an Order on www.flextail-door.ro, prior registration of an Account is required. During registration, the Client provides all correct and complete data. Any changes to the Client's data will be displayed in their Account. The data provided by the Client in the Account at the time of placing an order will be considered by the Seller as accurate.

4.2 Access to the Client's Account is ensured through the username and password defined by the Client when creating the account. The Client is obligated to maintain the confidentiality of the data required to access the Account and acknowledges that none of the entities involved in operating the website www.3dmarket.ro are responsible for the Client's breach of this obligation.

4.3 The Client is not entitled to allow the use of their Account by third parties.

4.4 The Client's Account may be canceled if the Client violates their obligations under the Contract, including these present Terms and Conditions.

4.5 The Client understands that accessing the Client's Account may not be possible in certain cases, such as during maintenance work on www.flextail-outdoor.ro or maintenance of hardware and software components by third parties.

4.6 Each Client may have only one Account. Sharing an Account among multiple clients is prohibited.

4.7 For valid reasons, 3D Print Market SRL has the right to limit the Client's/Buyer's ability to place Orders and/or use certain payment methods and/or to delete or restrict their Account, if the Client's/Buyer's conduct or activities could in any way harm www.flextail-outdoor.ro. In any of these cases, the Client/Buyer can contact the Seller to be informed about the reasons leading to the application of these measures.

4.8 By accessing www.flextail-outdoor.ro, the Buyer/Client is responsible for all operations carried out through their Account and personal password. www.flextail-outdoor.ro is not responsible for errors resulting from negligent use of the Account and password. For the avoidance of doubt, www.flextail-outdoor.ro is not responsible for the security and confidentiality of the Client's account and password in this context.


  1. Products

5.1 The products purchased through www.flextail-outdoor.ro are intended exclusively for personal use and cannot be commercialized after purchasing them from the Seller.

5.2 The information used to describe the Products available on www.flextail-outdoor.ro, including images and descriptions, does not represent contractual obligations on the part of 3D Print Market SRL; they are provided solely for presentation purposes.

5.3 All Products sold on www.flextail-outdoor.ro benefit from warranty conditions in accordance with the current legislation (Law no. 449/2003 on the sale of products and associated warranties, articles 9-14, as well as other applicable normative acts, such as Emergency Ordinance no. 34/2014, article 6, paragraph (1), letter LM - i.e., the legal conformity warranty).


  1. Price

6.1 All prices of Products and Services displayed on www.flextail-outdoor.ro are expressed in Romanian Lei (RON) and include VAT. In the case of products on promotion, the crossed-out prices displayed alongside the participating Products represent the prices valid before applying the price reduction.

6.2 In the event that other details regarding the Products have been displayed incorrectly due to an error, including because the details were entered incorrectly into the Seller's database, the Seller will take all necessary measures to remedy the situation and will inform Customers of the actual price of the Product, through any means of communication used by the Seller, as soon as possible. We reserve the right not to deliver the respective products (whose price and/or specifications have been erroneously displayed) if the delivery has not been made yet.

6.3 Payment for the ordered Products can be made by card payment or cash on delivery. Depending on the nature of the Products sold, the Seller may request that, for certain Products, the price be paid exclusively in advance before delivery.

6.4 In case of payment by credit card, the Seller debits the Client's current account with the sums representing the value of the ordered Products and the corresponding delivery fee. Authorization and settlement of card acceptance transactions are made exclusively through the payment processor NETOPIA. All types of cards issued by banks in Romania or other countries under the VISA and Mastercard logos are accepted.

6.5 The Seller is not responsible for any additional costs incurred by the Client in case of online payments, such as, but not limited to, bank commissions, currency conversion fees applied by the issuing bank of the card if its currency differs from RON. All such costs will be borne exclusively by the Client.

6.6 For each order, the cost of shipping is indicated separately and calculated before finalizing the order. These shipping costs are borne by the Client.

  1. Order and Return

7.1 The Buyer/Client can place Orders for Products sold by the Seller on www.flextail-outdoor.ro by adding the desired Product to the shopping cart. Once added to the shopping cart, the Product is available for purchase based on stock availability. Adding a Product to the Cart without completing the order does not constitute an order registration, nor does it automatically reserve the respective Product.

7.2 An Order is considered placed at the moment of payment for the Products in the Cart through one of the available methods on www.flextail-outdoor.ro. By placing the Order, the Buyer/Client confirms that all information provided for the Order is accurate and complete. By placing an Order, the Buyer/Client agrees to be contacted by the Seller, if necessary, regarding the placed Order, using the contact methods provided during the Account creation.

7.3 The Client will receive an email confirmation of the Order registration. The email received by the Client after placing the order serves as informational and does not represent the acceptance of the order. In the case where the Client has selected payment by card, they will receive an additional email for payment confirmation. If the order cannot be accepted in whole or in part by the Seller, the Client will be promptly informed via email, and the amounts paid will be refunded within a maximum of 7 days from the date of the Seller's announcement.

7.4 If the Seller cannot fulfill a concluded Contract due to insufficient physical stock of products in relation to the ordered quantity, a technical error has been detected, or non-conformities have been identified during the product shipping process, the Client will be informed via email about this situation, and if the parties do not agree otherwise, the Seller will refund the Buyer the amounts already paid for that/those product(s) within a maximum of 7 days from the termination of the Contract.

7.5 The Seller may unilaterally terminate an accepted Order, following prior notification sent to the Client via email, without being liable to pay damages, in the event that:

  • In the case of online payment, the Client's card-issuing bank does not accept the transaction, or the card processor approved by the Seller does not validate the transaction, regardless of the reason;
  • The data provided by the Client on the Site is incomplete and/or incorrect.

7.6 The Buyer has the right to withdraw from the Contract, i.e., return a Product, within 14 calendar days from the date of receipt, without the need to provide any reason for doing so and without incurring any costs other than the return shipping costs to the Seller, to the address indicated by the Seller for returns.

7.7 In case the Buyer decides to withdraw from the Contract, they should follow the steps indicated in the Orders Return section and fully comply with the steps required by the Seller in this regard. The return conditions can be consulted on www.flextail-outdoor.ro, in the Orders Return section. The Seller will refund the amount paid by the Buyer within a maximum of 10 business days from the date of receiving the return. For cash on delivery orders, the Buyer will provide a bank account where the Seller will make the refund.

7.8 In case of returns, the Product/Products must be returned in the condition in which they were received.

7.9 If the Buyer identifies a defect/production flaw in an ordered Product, if possible, and only with the prior consent of the Buyer, the defective Product will be replaced or repaired at the expense of www.flextail-outdoor.ro. If the Buyer does not want the replacement/repair of the product, www.flextail-outdoor.ro will refund the amount paid by the Buyer, including any transport costs. Defective items refer strictly to manufacturing defects and do not cover non-conforming use.


  1. Delivery

8.1 The Seller undertakes to dispatch the Order as soon as possible after its acceptance, in accordance with point 7 of this Contract.

8.2 The Seller makes every effort to provide appropriate packaging for the Products contained in the Order.

8.3 Together with the Order, the Seller will send all accompanying documents of the products contained in the Order.

8.4 Delivery options, conditions, and rates are available on www.flextail-outdoor.ro, in the Orders Delivery section.


  1. Liability

9.1 The Seller is not liable for any damages of any kind suffered by the Buyer or any third party resulting from the Seller's fulfillment of contractual sales obligations, according to the Buyer's placed Order, and for damages resulting from the use of the Products after delivery.

9.2 By creating the Account and/or using the Content and/or placing Orders, the Buyer/Client accepts the Terms and Conditions in the latest updated version available on www.flextail-outdoor.ro in the Terms and Conditions section.

9.3 The Seller reserves the right to update and modify the Terms and Conditions whenever it deems necessary or to implement legal regulations in this regard. Such updates and/or modifications apply exclusively to orders subsequent to the moment of updating/modification.


  1. Intellectual Property Right

10.1. The Content, as defined in this Contract, including but not limited to text, logos, trademarks, stylized representations, photographs, multimedia content, and any other information presented on www.flextail-outdoor.ro, is the exclusive property of 3D Print Market SRL and is protected in accordance with the provisions of Law 8/1996 on copyright and related rights.

10.2. Copying, distributing, publishing, transferring to third parties, modifying or altering, using, displaying, including any content in any context other than the original one intended by www.flextail-outdoor.ro, including any content outside www.flextail-outdoor.ro, removing signs indicating the copyright of www.flextail-outdoor.ro over the Content constitutes a violation of the copyright of 3D Print Market SRL, and entitles 3D Print Market SRL to claim damages and cover all damages caused to the Company.

10.3. Any information transmitted by the Buyer/Client to 3D Print Market SRL through www.flextail-outdoor.ro, other than that related to the purchase-sale process of products and services and the personal data of the Buyer/Client, confers to 3D Print Market SRL the non-exclusive, unlimited, free, and irrevocable right to use, reproduce, modify, adapt, publish, translate, as well as the right to distribute, through any media means, anywhere this information.


  1. Processing of Personal Data

11.1 The privacy policy, available online on www.flextail-outdoor.ro under the same name, is an integral part of this Contract.

11.2 www.flextail-outdoor.ro reserves the right to make changes to its Privacy Policy whenever it considers necessary or to implement legal regulations in this regard. www.flextail-outdoor.ro will inform the Buyer/Client in advance about such modifications within a reasonable term.


  1. Force Majeure

12.1 Neither of the Parties to this Contract shall be held responsible for the total or partial non-performance, in due time, of its contractual obligations, if this non-performance is caused by an unpredictable force majeure event, beyond the control of the parties and which cannot be avoided.

12.2 If within 15 calendar days from the date of the occurrence of the event that led one of the Parties to invoke force majeure, the respective event does not cease or ceases to produce its effects, each party has the right to notify the other party of the full termination of the Contract, without either party being able to claim damages from the other.


  1. Applicable Law

This Contract is subject to Romanian law. Any disputes arising between the Seller and the Buyer shall be settled amicably. If this is not possible, the disputes will be settled by competent Romanian courts in the Municipality of Brașov.